Refund & Cancellation Policy

ZipAudience is operated by UR Counselor Consulting. This Refund & Cancellation Policy explains how subscriptions are billed, how you can cancel, and how refund requests are reviewed for purchases made through ZipAudience ("ZipAudience", "we", "us", or "our").

Payments for ZipAudience subscriptions are securely processed through Stripe. Charges may appear on your bank or card statement as ZIPAUDIENCE or URC ZIPAUDIENCE. Stripe acts as the payment processor only.

1. Subscription billing and renewals

ZipAudience is offered on a subscription basis. Subscriptions may renew monthly or yearly depending on the plan you select. When you start a subscription, you authorize a recurring charge to your payment method at the start of each billing period until you cancel.

For a monthly plan, your subscription renews each month. For a yearly plan, your subscription renews each year. The applicable price and billing interval are shown at checkout and on your receipt before you confirm your purchase.

2. How to cancel

Customers may cancel their subscription according to the cancellation options available in their account or by contacting . Refunds are reviewed according to our Refund Policy and are not guaranteed unless required by applicable law.

Cancellation stops future renewals and takes effect at the end of your current billing period. You keep access to your plan until the end of the period you have already paid for.

3. Refund eligibility

Refund requests are reviewed on a case-by-case basis. Refunds are not guaranteed unless required by applicable law. When reviewing a request, we consider factors such as account usage, the time since the charge, and compliance with our Terms of Service and Acceptable Use Policy.

Renewal payments and partial (mid-period) usage are generally not refundable, except where required by law. Credits used for lead lookups and other usage-based actions incur non-recoverable costs from third-party data providers, so credits that have already been consumed are not refundable.

Refund requests are generally declined where:

• credits or usage-based actions have already been consumed;
• the account has violated our Terms of Service or Acceptable Use Policy; or
• there is evidence of fraud, abuse, or excessive usage intended to exploit this policy.

Nothing in this policy limits any statutory refund or cancellation rights you may have under applicable consumer-protection law.

4. How to request a refund

Email from the email address on your account and include your order or invoice ID (shown on your receipt) and the reason for your request. We aim to respond to all refund requests within 3 business days. Approved refunds are returned to your original payment method through Stripe, and the time for the funds to appear depends on your bank or card issuer, typically 5 to 10 business days after approval.

5. Changes to this policy

We may update this Refund & Cancellation Policy from time to time. We will update the date above and, where appropriate, notify you of material changes. The policy in effect at the time of your purchase applies to that purchase.

6. Contact

Questions about cancellations or refunds can be sent to .