Refund Policy

This Refund Policy explains when and how you can request a refund for purchases made through ZipAudience ("ZipAudience", "we", "us", or "our"). Payments are processed by our Merchant of Record, Paddle (Paddle.com Market Limited and its affiliates, "Paddle"), which is the seller of record for your transaction. Paddle's own buyer terms and refund handling also apply.

1. Subscriptions

New subscriptions include a 14-day money-back guarantee. If you are not satisfied, contact us within 14 days of your first subscription payment and we will refund that payment, provided the account shows no significant or abusive usage during that period.

You can cancel your subscription at any time from your account settings or by contacting us. Cancellation stops future renewals and takes effect at the end of your current billing period; you keep access until then. Renewal payments and partial (mid-period) usage are generally non-refundable, except where required by law.

2. Prepaid credits

Credits are used for lead lookups and certain usage-based actions. Because these actions incur non-recoverable costs from third-party data providers, credits that have already been consumed are non-refundable.

Unused credit top-ups may be refunded if you request a refund within 14 days of purchase and the credits have not been used. Refunds for partially used credit packs, if granted, will be prorated for the unused portion at our discretion.

3. Exceptions

Refunds are generally not available where:

• credits or usage-based actions have already been consumed;
• the request falls outside the applicable refund window;
• the account has violated our Terms of Service or Acceptable Use Policy; or
• there is evidence of fraud, abuse, or excessive usage intended to exploit this policy.

Nothing in this policy limits any statutory refund or cancellation rights you may have under applicable consumer-protection law.

4. How to request a refund

Email [email protected] from the email address on your account and include your order or invoice ID (shown on your Paddle receipt) and the reason for your request. You may also contact Paddle directly using the link on your receipt. We aim to respond to all refund requests within 3 business days.

5. How refunds are issued

Approved refunds are processed by Paddle to your original payment method. The time for the funds to appear depends on your bank or card issuer, and is typically 5 to 10 business days after approval.

6. Changes to this policy

We may update this Refund Policy from time to time. We will update the date above and, where appropriate, notify you of material changes. The policy in effect at the time of your purchase applies to that purchase.

7. Contact

Questions about refunds can be sent to [email protected].